Portal

Everyone who works on the festival but doesn't use the back-office — artists, volunteers and venue coordinators — gets in through one place: the portal at my.festinato.app. There is no password to set and no account to register. Access is granted automatically the moment a person is added to the right back-office record, and the portal shows each person only the pages that apply to them.

This page covers the three portal roles, what each one can see and do, how sign-in works, and how someone who wears more than one hat moves between roles and festivals.

The three roles

The portal has exactly three roles. A single person can hold one, two or all three at the same festival, and different roles across different festivals.

Role	Who it's for	Granted by adding their email to…
Artist	Performing acts and their managers	the artist booking record
Volunteer	Crew and helpers working shifts	the volunteer roster
Venue	Venue and stage coordinators	the venue contact list

Volunteers are \"crew\" in the portal

The back-office calls them volunteers; the portal's role switcher labels the section Crew. They are the same role — the people running shifts on the ground.

Journalists get a separate press portal

The three roles above all sign in at my.festinato.app. Press is handled differently: an accredited journalist gets a private, link-based press portal instead — there's no role for them in the email login above. See Press & media.

Signing in

The portal uses a magic link — passwordless sign-in by email.

1. The person visits my.festinato.app and types the email address you booked them under.
2. They receive an email with a single-use link, valid for seven days.
3. Clicking the link signs them in and keeps them signed in on that device until they log out.

Because there is no password, there is nothing to reset and nothing to leak. The email address is the identity: whichever festivals and roles that address is attached to are the ones the person sees after signing in.

Use the booking email

Access is matched on the exact email address on the booking, roster or venue contact. If an artist asks why they can't see their festival, check that the address they're signing in with is the one on their record — or add a second address (a manager's, say) to the same record so both can log in.

Getting access

Nobody is invited or provisioned by hand. Access follows the data:

• Add an email to an artist booking → that address can sign in and see the artist pages for that festival.
• Add an email to the volunteer roster → the crew pages appear.
• Add an email to a venue's contact list → the venue pages appear.

One email can appear on several records — an artist who also volunteers, or a manager listed against three different acts. Every one of those links shows up under the same login, grouped by festival.

Switching festivals and roles

The portal is built for people who come back year after year, or who work more than one event on the platform.

• Festival switcher — the top bar lists every festival the signed-in email has access to, grouped into active, upcoming and past. Pick one to jump straight to it; the choice is remembered for next time.
• Role switcher — when an email holds more than one role at the same festival, a second switcher appears (Artist · Crew · Venue). Selecting a role takes the person to that role's home page without signing out.

If a person has only one role at a festival, no role switcher is shown — they land directly on the pages that apply to them. Navigation is always role-aware: the sidebar only ever lists pages the current role can use.

From the mobile app

The portal is also reachable from inside the white-label mobile app — the same app festival-goers use for the timetable and line-up. Tucked in the More menu is an Artist / Crew Login entry; tapping it opens the in-app sign-in.

1. The artist, crew member or venue coordinator enters the email they're booked under and taps Send sign-in link.
2. The magic-link email arrives as usual — but tapping it on the phone opens the app, not the browser, and drops them straight into the portal inside the app. The session stays signed in on that device just like on the web.

3. The portal runs in the app exactly as it does on my.festinato.app, role-aware and festival-aware, plus a few phone-native touches:

   • Push notifications for the festival they're signed in to, so shift and schedule changes reach them.
   • Add to calendar — schedule and shift .ics links open in the phone's calendar app.
   • An offline notice with cached content when connectivity drops (festival sites are not known for their signal).

Signing out from the app's portal clears the session on that device. The server-side logout invalidates the session everywhere, so the same "forget me" guarantee as the web applies.

Same portal, two front doors

The web portal at my.festinato.app and the in-app portal are the same application and the same login. Whichever a person uses, the pages, roles and data are identical — the app simply embeds it and adds phone-native conveniences. Operators can hide the in-app entry per tenant; see Configuration.

Artist pages

The richest of the three roles. Artists land on their venue info and work down the sidebar from there.

Page	What the artist can do
Venue info	Read the venue sheet for where they play — address, contacts, the per-day venue manager, per-day doors/curfew times, stage area, maps and any organiser notes. Read-only.
Profile	Edit the name, headline, biography and social links (website, Spotify, YouTube, Bandcamp, MX3, SoundCloud, Instagram, TikTok, Facebook, Deezer, Mastodon) that appear in the festival programme. Changes are submitted for organiser review; a Pending review notice is shown until the programme manager approves them.
Schedule	See their own slots and soundchecks by day, with get-in and soundcheck times and the main-set marker. Where the organiser has set one, an optional Aufbau (stage setup) window shows between get-in and soundcheck. Filter to performances only, and add a slot to their calendar (ICS).
Tasks	Work through to-dos set by the organiser — title, description, due date and priority — marking each done.
Contracts	Review a performance contract and sign it in place with a typed legal name and a drawn signature, then download the final signed PDF. See Contracts.
Documents	Upload and download files the organiser asks for, and download ones shared with them.
SUISA list	Fill in (or upload) the per-show repertoire declaration for Swiss royalties and sign it. See SUISA list.
Travel & stay	Upload and download travel-related documents — itineraries, confirmations, pickup details.
Tech rider	Upload and download the technical rider and stage-plot documents.
Payment	Choose how they're paid (cash, bank transfer or invoice) and enter their bank details — IBAN, BIC, account name and address — or upload an invoice PDF for bank-transfer and invoice payouts.
Contact	Read the festival's contact details. Read-only.

Pages appear only when there's something to show. Contracts and Documents are hidden until the organiser adds at least one; Travel & stay appears once a travel document is shared. Tasks and SUISA list are both off by default and only appear once the organiser switches them on (see Optional features) — Tasks additionally needs at least one to-do before it shows.

Volunteer (crew) pages

Volunteers see a focused set of pages built around the shifts they're assigned. Which pages show up depends on the jobs they're rostered for — a stage-crew volunteer and a box-office volunteer can see different sections.

Page	What the volunteer can do
My shifts	See assigned shifts with task, venue, time and get-in time. Where the organiser requires it, accept or decline each shift; otherwise the assignment stands as rostered. Subscribe to a personal .ics calendar feed so shift updates land automatically in Google, Apple or Outlook Calendar.
Infos	Read the venue sheet for where they're working — layout, contacts, per-day schedule and stage areas. Read-only.
Documents	Read and download briefings and training material.
Profile	Edit their own contact details — phone, mobile, T-shirt size and a personal note.
Artist info	Where shared, see per-artist details for the acts they support: performance slot (including an optional Aufbau/stage-setup window between get-in and soundcheck), backline and rider items, hotel and contact info. Read-only.

Venue pages

Venue coordinators get an operational view of their stage or location, and are the only portal role that can edit the venue sheet.

Page	What the coordinator can do
Venue sheet	The control page. Edit doors and curfew times (including bad-weather variants), noise level limits (per day, with a free-text qualifier), and venue notes — these are what artists and crew then read on their own venue info page. Also shows address, backstage address, maps, contacts, the per-day venue manager and stage areas.
Schedule	See the full running order at the venue — acts and changeovers — by day, including each slot's optional Aufbau (stage setup) window where the organiser has set one. Subscribe to a .ics calendar feed for automatic updates. Read-only.
Shifts	See the volunteer shifts staffed at the venue, with required vs. assigned head-count. Read-only.
Documents	Download venue tech specs and briefings.
Contacts	Read the festival contact roster.
Payment checklist	Per performance, see the fee and SUISA status and tick off "fee paid in cash" on the day, with a timestamp.
Material checklist	A per-year packing list of venue equipment items. Tick each item as packed; past years are read-only history.
Manager to-do	A per-year task checklist for venue managers, scoped to one venue or all venues. Tick tasks as done; past years are read-only history.

One venue sheet, three views

The venue sheet is the same underlying document everywhere it appears, but it's audience-aware. Venue coordinators edit the doors, curfew and notes; artists and volunteers see it read-only, and artists see only the slots and changeovers that involve them.

Optional features

A few portal behaviours are off by default and switched on per festival in the back-office. When a feature is off, its pages and controls simply don't appear.

Feature	Effect when enabled
Artist tasks	Adds the Tasks page to the artist portal, so artists can work through to-dos set by the organiser. Off by default.
SUISA list submission	Adds the SUISA list page to the artist portal. Swiss festivals that file with SUISA should turn this on. See SUISA list.
Slot confirmation	Turns each artist slot into a confirmation task the artist ticks off, so you can see who has acknowledged their times.
Slot ETA / reschedule	Adds "I'm on the way" and reschedule-request actions to the artist schedule for day-of coordination.
Crew shift acceptance	Requires volunteers to explicitly accept or decline each shift, rather than the roster standing as assigned.
Weather times	Surfaces the Fair / Bad weather filter and alternative bad-weather doors and curfew times on venue sheets. On by default.
Contract gate	Locks the artist portal to the Contracts section until the performance contract is countersigned. Once the contract is accepted the rest of the portal unlocks automatically. Cleared per-artist in the back-office if needed.

These are configured under Festinato → Settings. See Configuration for the full list of settings.

Languages

The portal is available in German, French and English, and follows the language each person chooses — independently of the back-office. See Multi-language.

Operator dashboard

Festival operators can be granted a special portal admin role that gives them a read-only dashboard at my.festinato.app/<slug>/admin (or the equivalent URL on a custom domain). The dashboard is separate from the back-office — it's for anyone who needs to see the portal from a participant's perspective without a full back-office account.

To grant the role, add the person's email address to Festinato → Settings → Portal → Portal admin emails. The next time that address signs into the portal they land on the dashboard rather than the normal role home.

What the dashboard shows

The dashboard lists the current edition's full roster — artists, crew and venues — grouped by role, with avatars (or initials where no photo is on file). A search box filters the list by name.

"View as"

Next to every entry is an Open as button. Clicking it switches the portal to a preview of that person's session — the same pages, the same data, scoped to that artist, crew member or venue. A banner at the top of every page confirms who is being previewed and lets the operator return to the dashboard.

The preview is per-tab and per-browser-session: navigating to a different tab or signing out clears it. No action taken in the preview (for example, signing a document) is recorded against the real participant's record.